Terms of Service

By accessing or using Launchbox (the “Service”), you agree to these Terms of Service (“Terms”). If you do not agree, do not use the Service.

These Terms apply to your use of the Service, including any AI tools, community features, lessons/courses, resources, events, and related functionality made available through the Service.

These Terms are between you and LaunchBox Technologies LLC unless the Service is provided to you under a white-label workspace operated by a third party (“Operator”), in which case some obligations may also apply between you and the Operator.

The Service may be accessed either directly from LaunchBox Technologies LLC (the “Platform Provider”) or through a branded workspace operated by an Operator (a “Workspace”).

• LaunchBox Technologies LLC provides the underlying software platform, hosting, and technical infrastructure.
• The Operator manages their Workspace, including branding, access controls, content, community settings, and pricing for their end users.
• If you are an end user in a Workspace, your relationship for pricing, refunds, and support may primarily be with the Operator (see “Subscriptions, Billing, and Tokens”).

You must be at least 18 years old to purchase a plan or operate a Workspace. Other users must be at least 13 years old, or the higher minimum age required in their jurisdiction. A parent, guardian, or authorized organization must consent where applicable.

• You must provide accurate information and keep it up to date.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
• You must promptly notify us of any unauthorized access or security incident.
• Accounts are personal unless a plan expressly supports shared administrative access. You may not sell, transfer, or impersonate another person's account.

If you operate a white-label Workspace, you agree to the following additional obligations:

• You are responsible for your end users’ access to and use of your Workspace, including their content and conduct.
• You are responsible for end-user support for your Workspace (Launchbox supports the Operator, not your end users).
• You will clearly identify the merchant of record shown by the configured payment flow and will not misrepresent who is responsible for a transaction, refund, dispute, tax, or customer obligation.
• You will provide legally required notices and obtain required permissions for your content, marketing, community, events, recordings, transcriptions, and handling of end-user information.
• You will not adopt end-user terms or policies that are materially inconsistent with these Terms where such inconsistency would increase risk to the platform (for example, permitting prohibited content or illegal activity).

You agree not to misuse the Service. You must not:

• Use the Service for unlawful, harmful, or fraudulent activities.
• Upload or generate content that infringes intellectual property rights or violates privacy/publicity rights.
• Attempt to bypass usage limits, security controls, rate limits, or access controls.
• Reverse engineer, decompile, or attempt to derive source code except as permitted by law.
• Use the Service to develop or distribute malware, spam, or abusive content.
• Harass, threaten, exploit, discriminate against, or endanger another person.
• Upload or distribute sexual exploitation material, non-consensual intimate content, or content that facilitates violence or illegal activity.
• Scrape, harvest, or misuse personal information or send marketing messages without required consent.
• Use recordings, transcripts, AI outputs, or another person's likeness or voice without the rights and permissions required for that use.

Users and Operators are responsible for the content and communities they create. We do not endorse user content and are not required to pre-screen all content. We may review, restrict, remove, preserve, or disclose content, and may limit or suspend accounts or Workspaces, when reasonably necessary to enforce these Terms, respond to reports, comply with law, or protect users and the Service.

Reports of abuse, safety concerns, or prohibited content may be sent to ian@ianmcdonald.ai. We may take action based on the available information, but we do not promise a particular outcome or response time except where required by law.

The Service includes AI features. AI outputs may be inaccurate or incomplete and are provided “as is.” You are responsible for evaluating outputs for accuracy and suitability before relying on them.

Do not use AI outputs as a substitute for professional advice (medical, legal, financial, etc.).

Outputs may not be unique and may be similar to outputs generated for other users. You are responsible for ensuring your use of outputs complies with applicable law and third-party rights.

You retain ownership of content you submit to the Service (“User Content”). You grant us a limited license to host, store, process (including via third-party AI/media processors), transmit, and display User Content as necessary to provide, maintain, and improve the Service.

If you publish content to a public URL or make content public in the Service, you understand that it may be accessible by others.

You represent that you have the rights and permissions needed to submit, process, publish, record, or share User Content and to grant the license above. You remain responsible for User Content and for any claims arising from it.

If you provide product ideas or feedback, you permit us to use that feedback without restriction or compensation, while we remain responsible for protecting any personal information included in it as described in the Privacy Policy.

Some features require a paid subscription and/or usage-based credits or tokens. Current prices, billing intervals, included features, usage allowances, and other plan terms are shown at purchase and may vary by Operator and by plan.

Trials and recurring subscriptions: when an offer automatically converts from a trial to a paid subscription or renews automatically, the price, billing frequency, trial end date or duration, and cancellation instructions will be disclosed before you authorize payment. Unless you cancel before the applicable deadline, the subscription will renew at the interval shown at purchase.

Merchant of record: the checkout and receipt will identify whether LaunchBox Technologies LLC or an Operator is the merchant of record for a purchase. The identified merchant is responsible for the purchased offering, applicable refunds, and customer-facing transaction obligations. The payment architecture, including whether a Stripe Connect charge is direct or processed through the platform, determines this role.

Operator/platform billing: Operators may pay LaunchBox Technologies LLC a platform/license fee. Unless otherwise required by law or expressly agreed in writing, fees paid to LaunchBox Technologies LLC are non-refundable. You are responsible for all applicable taxes.

Cancellation and refunds: you may cancel a LaunchBox subscription through the Billing area or another cancellation method identified at purchase. Cancellation stops future renewals and normally takes effect at the end of the current paid period unless stated otherwise. Amounts already paid are non-refundable except where required by law, the applicable checkout states otherwise, or we expressly agree in writing. Canceling does not automatically refund usage purchases, Operator offerings, or third-party charges.

Failed payments: if a payment fails or remains overdue, we may retry the payment and may limit paid features, publishing, generation, or Workspace access after reasonable notice. You remain responsible for authorized charges and applicable taxes incurred before cancellation or suspension.

Credits and tokens: unless an offer expressly states otherwise, usage credits or tokens are limited, non-transferable rights to use eligible Service features. They are not currency, property, a deposit, or redeemable for cash. The applicable purchase terms will state any expiration or refund conditions. We may restore credits for qualifying technical failures and may reverse credits obtained through refunds, chargebacks, error, abuse, or unauthorized activity.

Chargebacks and disputes: if end-user disputes, fraud, or chargebacks create risk to the platform, we may suspend or limit Workspace features, including access to paid features, until the issue is resolved.

Evolving and early-access services: plans, features, integrations, AI services, usage allowances, and credit or token consumption rates may be added, modified, repackaged, limited, suspended, or discontinued as the Service develops. Current usage costs or rates will be presented in the Service where applicable before the related purchase or action.

Prospective price changes: we may change subscription prices and plan features prospectively. For a material price increase affecting an existing paid subscription, we will provide advance notice through the Service, your account email, or both. Unless the notice states otherwise, the changed price will apply beginning with the first renewal after the applicable notice period. You may cancel before the change takes effect.

Written price commitments: a specific written founding-member rate, grandfathered offer, or other express price guarantee will remain governed by the stated conditions of that offer and is not overridden by the general right to change pricing prospectively.

The Service integrates third-party services (for example, payment processors and AI/media providers). Your use of third-party services may be subject to their terms and policies.

Live events and calls may include recording, transcription, replay, screen sharing, chat, and AI-assisted tools. When recording or transcription is enabled, the Service will display a notice in or before the room. By choosing to join after that notice, you acknowledge the disclosed capture and processing of your participation. If you do not agree, do not join the session.

Hosts and Operators must provide any additional notices and obtain any additional consents required for their participants, location, subject matter, and intended use. They may not enable or use these features unlawfully or deceptively. Participants remain responsible for content they say, display, upload, or share during a session.

We may maintain, update, replace, or discontinue parts of the Service. We do not guarantee uninterrupted availability, a particular AI provider or model, or that every feature will remain compatible with every device or third-party service. We will use commercially reasonable efforts to give notice when a material change significantly reduces a paid plan's core functionality.

Beta, preview, and early-access features may be incomplete, change more frequently, experience interruptions, or be withdrawn. They are provided for evaluation unless the applicable offer says otherwise.

We respect the intellectual property rights of others. If you believe content on the Service infringes your copyright, send a notice identifying the copyrighted work, the allegedly infringing material and its location, your contact information, a statement of good-faith belief, a statement under penalty of perjury that the notice is accurate and you are authorized to act, and your physical or electronic signature.

We may remove or restrict access to reported material and may terminate repeat infringers where appropriate. A person who knowingly submits a materially false notice or counter-notice may be responsible for resulting damages.

We may suspend or terminate access to the Service if you violate these Terms, fail to pay authorized fees, create legal or security risk, if required by law, or to protect the Service and its users. Where reasonable, we will provide notice and an opportunity to cure before terminating a paid account, but immediate action may be necessary for fraud, abuse, safety, security, or legal reasons.

You may stop using the Service at any time, but deleting an account is separate from canceling a subscription unless the Service expressly combines those actions. Provisions that by their nature should continue—including ownership, payment obligations, disclaimers, liability limits, indemnity, and dispute provisions—survive termination.

Available export tools may allow Operators to retrieve certain member and content data before account closure. You are responsible for making needed exports before access ends. After termination, we may disable access and delete or de-identify data after a reasonable transition period, subject to legal obligations, backups, security records, payment records, and the Privacy Policy.

Closing a Workspace does not automatically remove content previously copied, downloaded, published, shared with other users, or processed through third-party services. Contact us promptly if you need assistance with an account closure or legally required data request.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. LaunchBox Technologies LLC DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LaunchBox Technologies LLC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL.

IN NO EVENT WILL LaunchBox Technologies LLC’S TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE EXCEED THE AMOUNT YOU PAID TO LaunchBox Technologies LLC FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM (OR $100 IF YOU HAVE NOT PAID).

You agree to indemnify and hold harmless the provider, its affiliates, and their officers, directors, employees, and agents from claims arising out of your use of the Service or your violation of these Terms.

These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles. Any disputes arising out of or relating to these Terms or the Service shall be resolved exclusively in the state or federal courts located in Escambia County, Florida, and you consent to the jurisdiction of such courts.

We may update these Terms as the Service and applicable requirements evolve. For material changes, we will provide notice through the Service, your account email, or both and will identify the effective date. Changes apply prospectively. If a material change requires renewed consent, we may ask you to accept the updated Terms before continuing to use affected features.

• Entire agreement: these Terms, the Privacy Policy, applicable checkout disclosures, and any signed order form or supplemental terms form the agreement for the applicable Service. A signed order form controls if it expressly conflicts with these Terms.
• Assignment: you may not assign these Terms without our prior written consent. We may assign them in connection with a reorganization, financing, merger, acquisition, or sale of assets.
• Severability: if part of these Terms is unenforceable, the remaining provisions remain in effect and the affected provision will be enforced to the maximum extent permitted.
• No waiver: a failure to enforce a provision is not a waiver of the right to enforce it later.
• Force majeure: neither party is liable for delay or failure caused by events beyond reasonable control, except for payment obligations already incurred.
• Electronic communications: you consent to receive contractual, billing, security, and administrative notices electronically at your account email or through the Service.

Questions about these Terms? Contact LaunchBox Technologies LLC at ian@ianmcdonald.ai.