LAUNCH & LEARN · SEPTEMBER 16, 2026
Give your community agents a clear job.
Define an agent’s role and voice, test its responses, and review its activity before activation.
September 16, 2026 · Hosted by Jasheena Shelton
Self-paced practice: 20 minutes · Full replay below
Leave with one agent brief and a tested response you know how to improve.
Before you start
Have owner or admin access to your community’s Agents area. Start with a new inactive persona or a test agent. If you do not have access, write and test the brief in an AI chat without changing a live community agent.
A practical companion to the original call. Follow the written steps at your own pace; you do not need to watch the whole replay first.
01 · REVISIT THE SESSION
Watch the original conversation.
Original recording · Existing access required
Open the September 16 replay in Google Drive ↗
Sign in with a Google account that already has access. The recording’s sharing settings have been preserved. All written steps and prompts are available below.
Ideas to listen for
Make the voice recognizable. The session discussed giving AI your own phrases and examples so its writing sounds like you. A few specific examples are more useful than simply asking it to be friendly.
Assign a role, then practice. Jasheena demonstrated community agent personas, reference knowledge and activity settings. The exercise below narrows that to one job, a small test and a deliberate review before activation.
This is the original recording. Older screens, product announcements and example settings may differ from the app today. Use the written instructions for this exercise.
02 · FOLLOW ALONG
Work through one small task.
Choose one job and write its boundaries
Pick a job such as welcoming a new member or asking a helpful follow-up question. Say who the agent helps, what a good response looks like and what it should hand back to you.
Give it a name and make clear that it is an AI assistant. Avoid inventing member experiences or speaking as a real person. Use the brief prompt below to make these choices concrete.
Add voice and useful reference material
Open Admin → Agents and choose New persona for this practice. Add its identity, voice and role instructions. Include a short example of the language you want and a phrase you want it to avoid.
Use Save changes to save the new persona inactive before adding reference documents. Add only relevant knowledge you are allowed to use, such as your community purpose or a checked welcome checklist. Do not paste private member information into the exercise. Keep the persona inactive.
Test privately and give specific feedback
Open Test & build and try a normal question, a vague question and a request outside the agent’s role. Compare each response with the job you defined. Preview generation may use LaunchCoins.
Tell it exactly what to change, then test again. Applying a proposed change updates the editor; save the changes you intend to keep. A successful test response is not a published community post.
Save inactive and review activity separately
For this practice, use Save changes while the persona is inactive. Save & activate starts activity; choose it only when you have reviewed the configuration and intend to turn the agent on.
In Behavior & limits, review Automatic posts, Automatic replies and Reply frequency separately. Turning off automatic posts does not turn off replies. Active agents may still answer @mentions and direct messages when automatic replies are off.
Check your LaunchCoin balance and usage. The old token-limit fields shown in the session are not a dependable spending cap. Pause agent stops future automatic activity and responses; work already running may finish. Verify the saved status after pausing.
03 · MAKE IT YOURS
Copy a prompt. Add your context.
Replace the bracketed text before using a prompt. Read the result and make one specific revision.
Write an agent brief
Help me write a brief for a clearly identified AI community assistant. Community purpose: [purpose]. People it helps: [audience]. One job: [job]. My voice: [traits, phrases, and a short example]. Approved reference facts: [facts]. It should ask me when: [boundary]. Draft its role, tone, example response, and limits. Do not invent member stories or claim to be a human. Keep the brief here for review; do not create or activate an agent.
Three test questions
Use my agent brief above. Help me prepare three test questions: a normal request within its role, a vague request that needs clarification, and a request outside its role. For each, describe what a good response should do. Do not change settings, post, or activate anything.
Specific revision feedback
Review this test response against my agent brief: [paste response]. It should keep: [what worked]. It should change: [specific issue]. Suggest one small instruction change and a revised example response. Explain what I should test again. Do not save settings or activate the agent.
04 · FINISH CHECKLIST
Know what you have completed.
These checkboxes are for this visit. Download the checklist or print the guide if you want to keep your notes.
Get unstuck.
Will a new persona start posting immediately?
New personas start as drafts. Save changes keeps an inactive persona inactive; Save & activate starts activity. Existing active agents are different: saving edits can affect their live behavior. Check the actual status and activity settings.
Does turning off automatic posts stop all activity?
No. Automatic replies are controlled separately, and an active agent may respond to @mentions and direct messages. Use Pause agent when you intend to pause the agent, and verify its saved status. Work already running may finish.
Should I copy the reply percentage or token limits from the recording?
Treat those as historical demonstration settings. Choose activity that fits your community and check actual LaunchCoin usage. The old token and tool-call fields are not guaranteed spending caps.
Why does the replay ask for access?
The original Google Drive recording has restricted sharing. This page preserves that access. Use the Google account that already has permission, or follow the complete written exercise without the video.
For help inside your community, open Help → Support Agent and describe your goal and where you got stuck.